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	Troubleshoot - Upgrader Message

Solution UPGRADER is a mode that purges the firmware from the Rio player prior to flashing the unit. Firmware is basically the operating system for the player, so if it is corrupted any number of things can occur.

You can enter UPGRADER mode to update the firmware on your player by holding down the MENU button when you power the Rio ON. Flashing the player in this mode erases all content.

Try the following to get the unit out of UPGRADER mode, if powering OFF the unit will not correct it.

ALL PLAYERS

- If you accidentally entered UPGRADER mode, turn the unit OFF and then back ON again.
- Download the latest version of the firmware for your player and upgrade the unit. Visit http://www.digitalnetworksna.com/support/rio
- It may be necessary to run the firmware update more than once.
- This process may erase content from your player.
- If the player is detected by the computer, it is recommended that you format the player, which WILL erase content from the player.
- Macintosh user's try flashing the player on a PC.

FLASH MEMORY PLAYERS

- Remove the battery and replace it, this will reset the unit.

The Rio Forge, Rio se510, Rio Cali [Black Rio Stick], and Rio Chiba [Black Rio Stick] can lock up causing the player to be unresponsive. If this occurs there are two things that need to be performed to resolve the issue.

First you want to remove power from the player this includes the battery and a USB connection for 20 minutes to reset the player. There is a capacitor on the player that stores a charge that holds the player in the locked state. By waiting the duration the capacitor will discharge and the player should function as normal.

Second you will want to upgrade the firmware to the latest version and format the player to prevent future occurrences.

HARD DISK DRIVE PLAYERS

- If you have a Carbon, Nitrus, Eigen, or Karma, use a paper clip to reset the unit. Your Rio will power off automatically when it has been reset. It may be necessary to connect the player to AC power and then reset the player if it will not turn on. If you are still unable to have the player exit UPGRADER Mode, then try it on another computer.

UPGRADE FIRMWARE

- Connect to the internet
- Go to http://www.digitalnetworksna.com/support/rio/
- Click on the appropriate player
- Click on the FIRMWARE tab [showing by default]
- Click on the latest firmware file [example: RioForge_firmware_133.exe]
- Click SAVE when prompted
- From the SAVE IN drop down list select DESKTOP
- Click SAVE
- When the download completes, double click on file that was downloaded
- Click BROWSE
- Click DESKTOP
- Click OK
- Click INSTALL
- Close README.TXT file by clicking the X in the upper right-hand corner [this provides step by step instructions and information about the fixes]
- Connect player to PC
- Double Click on the flasher [example: RioForge_firmware_133.exe]
- Click NEXT
- Highlight Player when detected
- Click Next
- When the firmware update is completed click FINISH
- When the player boots it will ask for a language

If that fails to correct the issue, then it may be necessary to have the player repaired or replaced. Please refer to the link below for warranty information.

http://www.digitalnetworksna.com/support/rio/warranty.asp

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Created On:

24 Jul 2006 10:38 PM