Troubleshoot - Hard Drive - Bad Karma Or Hard Disk Failed Error Messages

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	Troubleshoot - Hard Drive - Bad Karma Or Hard Disk Failed Error Messages

Solution Refer to the solution below if you Karma is displaying an error message of "Bad Karma" or "Hard Disk Failed".

The hard drive is the core storage component on the player. It is a delicate device that can be susceptible to damage, as it has internal moving parts. Under normal conditions, desktop use or walking, the player with a hard drive will perform well within its limits.

However, if you jar or consistently move the hard drive erratically; you are inviting a failure. Activities such as jogging, running, etc. are not recommended and will cause premature drive failure. Rio recommends its sports line of players for such activities.

If your player will not boot and your are experiencing continued problems with the player. Force UPGRADER on the player and format the player. Please be aware that formatting the player will delete all files on the player.

FORCE UPGRADER

UPGRADER is a mode that purges the firmware from the Rio player prior to flashing the unit. Firmware is basically the operating system for the player, so if it is corrupted any number of things can occur.

- Disconnect player from PC
- Press and hold MENU
- Press the POWER while holding the MENU button
- Player will display UPGRADER on screen
- Release MENU button
- It may be necessary to run the firmware update more than once.

UPGRADE FIRMWARE

- Connect to the internet
- Click on the following link to download the firmware:
http://www.digitalnetworksna.com/support/rio/downloads/Karma/RioKarma_firmware_168.exe
- Click on the following link to download the readme text:
http://www.digitalnetworksna.com/support/rio/downloads/Karma/RioKarmaFlash_168.txt
- Click SAVE when prompted
- From the SAVE IN drop down list select DESKTOP
- Click SAVE
- When the download completes, double click on file that was downloaded
- Click BROWSE
- Click DESKTOP
- Click OK
- Click INSTALL
- Close README.TXT file by clicking the X in the upper right-hand corner [this provides step by step instructions and information about the fixes]
- Connect player to PC
- Double Click on the flasher [example: RioKarma_firmware_168.exe]
- Click NEXT
- Highlight Player when detected
- Check the box to format the player, this will delete all content and music from the player.
- Click Next
- When the firmware update is completed click FINISH
- When the player boots it will ask for a language

If that fails to correct the issue, then it may be necessary to have the player repaired or replaced. Please refer to the link below for warranty information.

http://www.digitalnetworksna.com/support/rio/warranty.asp

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26 Jul 2006 04:52 PM