Troubleshoot - Plays For Sure & Napster Transfer Issue

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	Troubleshoot - Plays For Sure & Napster Transfer Issue

Solution Please note that this article only affects users of Windows XP and Windows Media Player 10, when using Plays For Sure subscription services.

A recent Napster software update prevents Rio Carbon Players that support Plays For Sure subscription service from transferring tracks to the player.

The error message indicates that the player is corrupted and that it needs to be formatted. If you format the player, it will not resolve the issue. Instead you will need to install a patch [or hotfix] from Microsoft to correct the issue.

Pay close attention to select the CORRECT operating system for downloading and installation.

For more details, click on the Microsoft Knowledge Base article below. Additionally, use this link if the following download links fail to work.

MICROSOFT KNOWLEDGE BASE ARTICLE

0xC00D10BC - Windows Media Player cannot synchronize the file because the device needs to be updated.
http://support.microsoft.com/kb/922814

DOWNLOAD LINKS

Windows Media Player 10 for Microsoft Windows XP
http://download.microsoft.com/download/9/7/f/97fbf414-62b0-44f7-be3f-a19588d8fdf1/windowsmedia10-kb922814-x86-intl.exe

Windows Media Player 10 for Microsoft Windows Server 2003 x86
http://download.microsoft.com/download/9/7/f/97fbf414-62b0-44f7-be3f-a19588d8fdf1/windowsserver2003-kb922814-x86-enu.exe

Windows Media Player 10 for Microsoft Windows Server 2003 x64
http://download.microsoft.com/download/9/7/f/97fbf414-62b0-44f7-be3f-a19588d8fdf1/windowsserver2003.windowsxp-kb922814-x64-enu.exe

Article Details

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Created On:

14 Aug 2006 11:41 PM